Lucky - We Hear You!

At Lucky Mobile, we're all about taking care of our Customers. We want you to be happy. That's why we're making it easier than ever to let us know what's on your mind. While we believe our Care Specialists are the best in the business, we know sometimes you might need a little extra help. If you're not completely satisfied after speaking with our Care Team, here's how you can escalate an unresolved concern to us:

STEP 1 - CONNECT WITH A LUCKY MEMBER CARE REP

Reach out to our Lucky Member Care team to discuss any concerns you have about your service. Our Member Care reps are ready to help you out. Chat with us anytime for automated solutions or to reach live agents Monday – Sunday from 7AM until 12AM EST

STEP 2 - CONNECT WITH OUR LUCKY MANAGEMENT TEAM

If you're still not completely satisfied, please expedite your request and our Lucky Management Team will work with you to find a solution. Remember, make sure you've gone through Step 1 before reaching out to the Lucky Management Team. Also, be sure to let us know who you've already spoken to so we can get a complete understanding of the situation.