Where can I see my account balance?

There are three ways to check your account balance:

1. Access the Lucky Mobile My Account app
2. Log in to My Account
3. Dial *LUCKY (58259) on your phone.

How do I add funds to my account?

There are several ways you can Top-Up your account. The best way to make sure you always have funds in your account balance is by setting up Automatic Top-Up.

Learn more about your Top-Up options

I added extra funds to my account balance but didn’t use it this month. What now?

If you still have funds in your account balance after paying for your Total Monthly Charge (Plan + Add-Ons), they can be used to buy data or International Calling Monthly Add-Ons, Service Passes, or to pay for your next month of service.

What is the maximum balance I can keep in my account?

You can have a maximum balance of $500 in your account. If you are registered on Automatic Top-Up, we will pause any additional payments until there is enough room to add funds without exceeding the $500 maximum balance.

What happens if I don’t have enough funds in my account to cover my Total Monthly Charge?

If you do not have enough funds in your account to cover your Total Monthly Charge (Plan + Add-Ons) on your Monthly Charge Date, your service will be suspended.

To continue your service, you will need to Top-Up with enough funds to cover your Total Monthly Charge, and the date of this payment will become your new Monthly Charge Date.

If your service remains suspended for four consecutive months, and you fail to add enough funds to cover your Total Monthly Charge (Plan + Add-Ons), we will deactivate your account. The funds added to your account balance are not refundable. If you’d like to reactivate your Lucky Mobile service, you’ll need a new SIM Card and a new phone number will be assigned to you.

Customers paying with Automatic Top-Up should update the credit card information if the card expires to ensure continued service.

How long do credits take to show up on my credit/debit card/bank account?

If a refund or credit is applied on your credit card or bank account, please remember:

• Chargebacks take time to process.
• The credited/refunded amount will be removed from your Lucky Mobile account balance. The status of your account may be impacted.

If the credit or refund is delayed, we recommend contacting your bank and/or credit card provider.